Returns & Exchanges
We want you to be completely satisfied with your Living Proof purchase, which is why we offer a 30-day return window for all products in their original condition. If you are not happy with your order, we provide a streamlined process for full refunds or seamless exchanges.
Initiate Your Return
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email.
Package Your Items
Securely pack the products in their original packaging, include the packing slip, and affix the prepaid label to the outside of the box.
Drop Off and Track
Drop off your package at any authorized carrier location and keep your tracking number handy until your refund is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing